WGS Workgroup Solutions GmbH is seeking for a Quality Assurance Engineer to join our Service Team for our client, EUMETSAT. The service will primarily be provided on-site in Darmstadt, Germany, with some flexibility for remote working.
In relation to Process Quality Assurance:
a. definition and documentation of Department Processes, including the support to the definition of working practices and guides,
b. definition, gathering and analysis of process indicators, metrics and dashboards,
c. definition, performance and improvement implementation follow up of Department process quality assessments (i.e. audits),
d. Department process improvement analysis and actions implementation follow up,
e. process implementation follow-up and performance analysis of the Anomaly Management process implementation (including attendance to Anomaly Review Board meetings),
f. the provision of Quality Assurance training.
In relation to Project Quality Assurance:
a. tailoring and application of the QA Reference Requirements for Projects,
b. preparation and execution of Project Reviews (System Requirements Review - SRR, Preliminary Design Review - PDR, Critical Design Review - CDR, TRR/TRBs, etc),
c. review of technical and managerial documentation from the quality assurance point of view,
d. preparation and execution of Risks Review meetings, maintaining risk registers, following up mitigation actions, and producing report information,
e. quality management aspects during the Project execution phase and according to the agreed baseline,
f. production and report of the quality assessments as part of the project reporting,
g. performance and guidance of the quality audits related to project processes.
In relation to Service Quality Assurance:
a. tailoring of service management and operational quality requirements (based on ISO 20000 and ITIL),
b. follow up, assessment and reporting of the compliance to the service quality requirements of service-based contracts, projects and engineering activities,
c. definition and assessment of SLA KPIs and process indicators for the evaluation of the quality of service-based processes.
The Key Person shall have the following experience and background:
- Quality Assurance & Standards:
- Strong knowledge of ISO 9001, ECSS standards E-40 and Q-80.
- Hands-on experience in QA process definition, implementation, monitoring, and control.
- Experience with QA audits and process assessments.
- Experience in anomaly/non-conformance reporting (NCR), management, and root cause analysis.
- Experience with formal reviews and managing RIDs (Review Item Discrepancies).
- Project & Service Management:
- Experience with risk management and lessons learned processes.
- Experience with Test Readiness Reviews (TRRs) and Test Review Boards (TRBs).
- Knowledge of general project management processes.
- Experience with service management practices like ISO 20000 and ITIL.
- Experience with team management (for Service Level Manager role), including effort allocation, task assignment, and performance evaluation.
- Software & System Engineering:
- Knowledge of system engineering processes.
- Knowledge of Space Ground Systems.
- Experience in software development projects.
- Knowledge of ISO 12207 software life cycle processes.
- Experience with Agile practices.
- Hands-on experience with software development methods and tools.
- Experience with data analysis and metric generation for both project management (risks, actions) and software development (bugs, metrics).
- Experience with tools like JIRA for anomaly and action management.
- General & Foundational Skills:
- A technical university degree or equivalent.
- At least 3 years of experience in a Process Assurance or Project Quality Assurance role.
- Proficient verbal and written English communication skills.
- Proficient in using Microsoft Office applications (Word, Excel, Outlook).
Complementary Skills
- Auditing: Possession of a formal auditing qualification (e.g., for ISO 9001).
- Standards & Quality Models:
- Experience with software-related standards (ECSS E40, ECSS Q80, ISO 12207, ISO 25000).
- Knowledge of software quality models such as ECSS, ISO, and SQALE.
- Knowledge of ISO 31000 for Risk Management.
- Experience:
- Additional experience in project management.
- Additional experience in software development.
Interested applicants should submit their CV and Cover Letter in Word (*.docx) or in PDF (*.pdf) from WGS website or by emailing the WGS recruitment team at vacancies@workgroup-solutions.com before 05.09.2025
